Return Policy

Please do NOT return the product to us. If there was an issue with the shipment, please email jason@crossedsaberscoffee.com and explain the issue. We will make every attempt to correct the problem and replace the product.

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a replacement, you can contact us at jason@crossedsaberscoffee.com. If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Coffee products are non-returnable. Please follow the instructions on how to get your product replaced. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

If your request is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The Crossed Sabers Coffee Story

The Story of Crossed Sabers Coffee

Crossed Sabers Coffee was born from a blend of camaraderie, creativity, and the enduring spirit of those who serve. The journey began in 2011, during my deployment to Iraq. Amid the challenges and chaos of war, there was a nightly ritual that brought a sense of normalcy and comfort to a few of us: brewing coffee. Almost every night, a small group of fellow soldiers and I would gather, brewing pot after pot of coffee under the desert sky. As we sipped our makeshift brews, we would let our imaginations run wild, coming up with crazy coffee names and dreaming of one day opening our own coffee shop.

After leaving the Army, the dream of creating a coffee brand stayed with me, always simmering in the back of my mind. However, as life often does, it got busy. Between work, family, and the daily grind, there never seemed to be the right time to pursue that dream. It remained a cherished but distant idea, overshadowed by the demands of everyday life.

Then, in 2020, the world changed. The COVID-19 pandemic brought life to a standstill, and for the first time in years, I found myself with the time to reflect and re-evaluate my priorities. With the slower pace of life, the opportunity to rekindle my passion for coffee emerged. I began working on designs, perfecting coffee names, and diving deep into the world of specialty-grade coffee sourcing.

Thus, Crossed Sabers Coffee was born. As a veteran-owned business, we are committed to honoring the quality and specialty-grade of our beans, focusing on the art of coffee rather than mass production. Our mission is not to be on every shelf in every store but to provide a superior coffee experience that reflects the dedication and excellence instilled in us through our service.

Crossed Sabers Coffee is more than just a brand; it is a tribute to the nights spent in the Iraqi desert, the friendships forged over countless cups of coffee, and the relentless pursuit of a dream. We are proud to bring you a coffee that is as rich in flavor as it is in history, sourced with care and roasted with precision, to deliver a truly exceptional cup.