Refund policy

Our Refund Policy

Please do NOT return the product to us. If there was an issue with the shipment, please email jason@crossedsaberscoffee.com and explain the issue. We will make every attempt to correct the problem and replace the product.

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition you received and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a replacement, you can contact us at jason@crossedsaberscoffee.com. If your request is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Coffee products are non-returnable. Please follow the instructions on how to get your product replaced. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

If your request is approved, you’ll be automatically refunded on your original payment method. Please remember it may take time for your bank or credit card company to process and post the refund.